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How b8888 Handles Your Privacy

When you open an account with b8888, everything you share — your mobile number, date of birth and the payment details linked to JazzCash, Easypaisa or Raast — is handled under a clear, accountable set of rules, and this page explains what we collect…

Account Data ProtectionJazzCash & Easypaisa CoveredOTP Login SecurityYour Right to Access Data
b8888 How b8888 Handles Your Privacy
REACH OUR TEAM

How to Contact Us About Your Data

If you want to access, correct or remove personal data we hold, our team handles these requests directly through the same support channels you use for account help. For requests tied to JazzCash, Easypaisa or Raast payment records, include your transaction reference so we can locate the right entry quickly. There is no separate privacy form — just reach out through email or live chat and we will take it from there.

Email Support Send your data request — access, correction or deletion — to our support email. Include your account ID and we will action it within a working week.
Live Chat Open the chat window from your account dashboard to raise a privacy query. Our team can walk you through a data request or help you withdraw marketing consent.
Account Settings Toggle marketing consent, review linked payment methods — JazzCash, Easypaisa or Raast — and update your contact details directly from your account settings page.
DATA PROTECTION STANDARDS

How We Keep Your Account Data Safe

Your data sits behind SSL encryption at the connection layer, and account access requires OTP verification each time you log in from a new device. Payment details connected to JazzCash, Easypaisa or Raast do not sit in plain text on our servers — transaction records are hashed and access is restricted to a small set of verified system roles. We run periodic security checks on account data and flag unusual login patterns, such as access from an unrecognised device, for review before processing further actions.

SSL Encryption

All data between your phone and our servers travels over SSL. Every request — login, deposit or withdrawal — leaves your device in encrypted form before it reaches us.

OTP Login Checks

Every new-device login triggers an OTP sent to your registered mobile number. This keeps your account secure even if someone else has your password.

Data Retention Policy

We hold your personal data only as long as necessary — your active account period, plus any additional time required by financial record obligations under applicable local law.

Cookie Controls

We use session cookies to maintain your login state and preference cookies for region settings. You can adjust cookie preferences directly from your browser settings at any time.

Privacy Policy: Answers to Common Questions

These questions come up regularly from people reviewing how their account data is handled, or checking what happens to payment records when they use JazzCash, Easypaisa or Raast. The answers below cover your main rights — how to access data we hold, what we keep and for how long, and the fastest way to reach us. If your situation is not covered here, our support team handles privacy requests directly.

We collect your name, mobile number, date of birth and the payment method you link — JazzCash, Easypaisa or Raast. Device type and session data are also recorded automatically when you log in.

Transaction references from JazzCash, Easypaisa and Raast are stored in hashed form. Raw wallet credentials are never held on our servers and are not passed to any third party.

Yes. Contact our support team via email or live chat with your account ID. We will compile and share the data we hold on your account within a reasonable timeframe.

Go to communication settings inside your account and toggle off marketing consent. You can also ask our support team to update this on your behalf and they will confirm it is done.

After closure, we delete or anonymise your personal data within a reasonable period. Financial transaction records may be retained longer under applicable local law and record-keeping obligations.

We share data only where necessary — for payment processing, fraud prevention or legal obligations. We do not sell your personal data or share it with marketing networks.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.